Greyhound Welfare / Report a concern
Do you have knowledge or concerns about particular greyhounds or industry participants? Report your concerns for the Commission's investigation team to look into. You can remain anonymous.
Reporting information to the Commission
Should you wish to provide information regarding a welfare or integrity related issue within the New South Wales Greyhound Racing Industry, you can contact the Commission via the following avenues:
- Online: (whispli)
- By email: email@example.com
- By phone: 13 49 42
- Speaking in person with the Commission’s Stewards, Veterinarians or Inspectors
- By post addressed to: Greyhound Welfare and Integrity Commission, PO Box 718, Bathurst NSW 2795
- In person at: Greyhound Welfare and Integrity Commission, Level 1, 230 Howick Street, Bathurst NSW 2795
Should you wish to remain anonymous to the Commission, you may report a welfare or integrity related issue via the Commission’s online portal (whispli). This system assures anonymity through a password protection system along scrubbing your IP address so it will never be passed onto the Commission.
What happens once your information is provided?
Upon receipt of your information, the Commission will assess the information you have provided to decide what action will be taken. The course of action is informed by the nature of the purported matter and applying a risked-based and outcomes focused approach.
The Commission considers the following aspects in this process:
- Seriousness of the offence or breach
- The compliance history of the participant or individual
- Reliability/Availability of information or evidence
- When the offences or breaches occurred
Further detail regarding the Commission’s Compliance & Enforcement Explanatory Guide can be found here.
Assessment of Information (complaints)
The Commission is committed to assessing all information received within two business days.
Once the information is assessed, the Commission may take the following action:
- Contact you to obtain further details and information (non anonymous)
- Undertake a formal investigation into the matters raised
- Commission Inspectors may undertake an inspection of the subject property
- Refer to the Commission’s Operational Review Committee (ORC) for consideration
- File for future intelligence purposes
- Refer the matter to another agency (i.e Police, RSPCA)
- Refer the matter to another Racing Authority
- Refer the matter to Independent Commission Against Corruption (ICAC); or
- Take no further action
If you have chosen not to remain anonymous the Commission will advise you of the outcome of its assessment of your complaint(s).
When will I be updated on the progress of any action taken?
The Commission’s Customer Charter requires the Commission to:
- Complete non-complex investigations within 30 business days of receiving actionable information.
- Complete complex investigations within 90 business days of receiving actionable information.
In certain matters the Commission will be able to advise you of the progress of matters related to the information provided, however, in matters that are subject to investigation, formal inquiry or other sensitive processes, the Commission may be unable to provide updates until the matters are finalised.
However, once an investigation has been completed the Commission will advise you of the outcome if you have indicated that you wish to be advised.
What if I am not happy with the way that the Commission has handled my complaint?
Should you be dissatisfied with the Commission’s handling of the complaint(s) that you have lodged with it, you are able to seek a review via the Commission’s complaint and disputes processes. For more information about this or to lodge a request for a review click here
Other helpful contacts
If the matter is an emergency relating to animal welfare, please call RSPCA on 1300 278 358.
If your information is related to criminal activity, please call the Police Assistance Line on 13 14 44 or 000.