About / Customer charter

The Commission is seeking to secure a prosperous industry by improving welfare and integrity.

As part of achieving this outcome, we want to deliver the industry and our customers the highest standard of service possible.

We aim to meet or exceed your expectations every time you come into contact with us, and so we continue to invest in our business and will always strive to provide you with an exceptional level of service.

Our customer charter sets out what you can expect whenever you interact with us. It allows our customers to hold us to account and provide us with feedback so that we get better at delivering services to the industry and our customers.

More information about our full customer offering can be found here.